This iTicket User Agreement regulates the terms and conditions with respect to sale and use of tickets, products and services by and between the İBİLET BİLET DAĞITIM BASIM VE TİCARET ANONİM ŞİRKETİ A.Ş. (abbreviated as “iTicket”) and the real persons by accepting the conditions of the contract who buy/use all kinds of event tickets, products and services (abbreviated as “User” and/or “Users”) that will be put up for sale on iTicket website ( www.iticket.com.tr), iTicket mobile application and/or other physical or digital platforms which iTicket products and services are offered (abbreviated as “Sales Platform”).
User hereby explicitly agrees, declares and undertakes that by using and/or signing up to the Sales Platform that he/she has read and understood this User Agreement and he/she is bound by the conditions of the contract and he/she will not act contrary to stated conditions and all relevant legislation. As per the User Agreement, following the booking of any ticket or service via Sales Platform User’s obligation to pay arises if such purchase is confirmed.
iTicket reserves the right to unilaterally amend the User Agreement at any time. The updated version shall enter into force as soon as it is published on the Sales Platform. Users understand and hereby irrevocably accept, declare and undertake that iTicket may amend the provisions of the Agreement as the sole authorised administrator and that the amended version will be valid for them at the time of publication.
iTicket is the owner and operator of the Sales Platform and, as its main field of activity, is making sales of entrance tickets for concerts, theatre plays, cinemas, dance performances, operas, stand-ups, festivals, competitions, sports organizations, museums and archaeological/historical sites, exhibitions, centres of culture and entertainment and similar artistic, cultural, sportive and all other kinds of events included but not limited to those listed above (abbreviated as “Event” or “Events”) to Users together with offering other products and services to Users in connection with this main field of activity via Sales Platform.
iTicket may make all kinds of services on the Sales Platform, including access to the sale or presentation of tickets and services that do not require membership, to require membership at a later date; it may temporarily or permanently make access to tickets and services that can be purchased by requiring membership to not require membership; make some products and services offered free of charge charge, open additional products and services, change, transform, suspend or close them for use; create special campaigns and privileges for Users who have a membership, and terminate them later; in short, iTicket is the sole authority to make dispositions regarding all kinds of services on the Sales Platform.
User by registering on the Platform for membership will have a password which will be created by him/her. In addition, e-mail address and telephone number used during the registration to the Sales Platform are specific to the User and only one membership can be created with this e-mail address and telephone number. The password designated by the User is only known to the User.
The User has the right to change his/her password at any time. It is the User's own responsibility to choose the password and to keep it confidential and protected. The User hereby irrevocably accepts, declares and undertakes that iTicket shall not be held liable for any disputes arising from the use of the password by third parties. The User is required to enter the e-mail address and password entered during registration in order to connect to the services that require membership of the Sales Platform.
iTicket has the right and authority to cancel the membership of any User, to change the form of the service offered and/or to cancel the membership of any User without giving any reason, and the User hereby accepts, declares and undertakes that iTicket has this right and authority.
By making use of the services offered on the Sales Platform (at iTicket's discretion, with or without payment of a fee) or by accessing the Sales Platform in any way, the Users hereby acknowledge that they are of full age (over eighteen years of age) and fully competent (not a minor or restricted) under the Turkish Civil Code, that they have read this Agreement in its entirety, that they fully understand its contents and that they unconditionally accept and approve all of its provisions. iTicket shall be based on the User's declarations stated in this article until otherwise determined, and the User hereby irrevocably accepts, declares and undertakes to act in accordance with the rules of honesty and good faith.
Users are obliged to fill in the required matters completely and explicitly when submitting information into the user information form on the Sales Platform. Users unconditionally undertake the accuracy of the information submitted with this form. In the event that the information submitted are inaccurate or belong to third parties, the responsibility to arise belongs to the relevant User.
Users who wish to purchase tickets without a membership accept and undertake that they have reached the age of 18, that they are of full legal age and full capacity, that they are not under guardianship / that they are purchasing tickets with the permission of their guardians, in accordance with the terms of these Terms of Use. Neither the Sales Platform nor iTicket can be held liable in any way for any misuse or misuse of this declaration and commitment. Users who are unable to gain access to the Event due to non-compliance with these conditions or due to the rules of the relevant Event Organiser/Event cannot make a claim against iTicket and cannot hold iTicket legally liable. Users irrevocably accept, declare and undertake that they will act in accordance with the rules of honesty and good faith in all their business and transactions, that they are strictly bound to the contract in accordance with the principle of loyalty to the contract and that they will not act contrary to it.
Persons who are under 18 years of age or who are restricted/under guardianship according to the Law, their legal parents or guardians are obliged to supervise and control the minor's becoming a member of the Sales Platform or using the Sales Platform, to prevent the minor from becoming a member or using the Sales Platform if they deem necessary and to take the necessary measures for this. In the event that the parent or guardian, who is obliged to look after and supervise the minor or restricted person, fails to take any measures in this regard or allows the minor or restricted person to become a member of the Sales Platform or to use the Sales Platform without membership, any liability that may arise belongs to the parent or guardian who is obliged to look after and supervise the minor or restricted person; iTicket cannot be held responsible for any reason whatsoever.
iTicket manages the Sales Platform through which entrance tickets to Events organised and operated by Event Organisers are sold, iTicket is not the owner/organiser of the Events to which tickets are sold; iTicket acts as an intermediary for ticket sales. For this reason, the relevant Event Organiser is the addressee of any disruption or negativity that may occur in the Events where tickets are sold through the Sales Platform. iTicket cannot be held responsible if an Event does not take place, or even if it does take place, if it is not in the form and quality promised to the Users, if it violates the rights of the User or any third party, if it has content that causes physical or economic damages, or if it contains elements contrary to the law or general moral rules. In such cases, the User irrevocably accepts, declares and undertakes that he/she will direct his/her rights to the owner/organiser/organiser of the relevant Event or to the addressees who are legally responsible, including the author of the work. iTicket cannot be held liable for any disputes that may arise due to any reasons not arising from him/her, including these reasons listed in the form of an example.
The Sales Platform is intended for personal use only. The User may make transactions and purchases from the Sales Platform only for himself/herself and the persons with whom he/she will attend the Event without any commercial purpose, in accordance with the limits that may be determined separately for each Event. It is strictly forbidden to sell tickets and other products and services purchased from the Sales Platform to third parties or to re-commercialise them in any way.
Users shall not share or transmit any kind of rhetoric and ideas through interactive areas on the Sales Platform that are illegal, threatening, disturbing, insulting or abusive, demeaning, racist, pornographic, irritating, politically motivated or immoral, requiring legal follow-up, creating or promoting to create a situation that would contradict the regulations such as the Law, the Regulation or the Communiqué or international agreements. The User may not engage in acts or actions that infringe the rights of iTicket, other Users or third parties in this way.
Users may not use software or hardware that will interfere with the operating system of the Sales Platform, may not use software that will cause bots, robots, spiders, phishing, disruption and similar results within the Platform, and may not perform transactions through them. In any case, iTicket is the sole authority to decide whether or not to allow the User to make transactions at an intensity that is incompatible with the measures of individual use, and the User irrevocably accepts, declares and undertakes this.
iTicket may limit the number of tickets, products and services offered for sale through the Sales Platform per User. Users are obliged to comply with such limitations and it is forbidden for the same person to attempt to exceed such limitations by creating multiple memberships or similar means. In the event that this situation is detected by iTicket or the relevant Event Organiser, iTicket is the sole authority on whether iTicket will cancel this order/ticket sale, whether iTicket will take the necessary measures to ensure that the person / persons who have committed these prohibited violations will not be able to make membership through iTicket and the Sales Platform again; The User irrevocably accepts, declares and undertakes that he / she understands and accepts all these.
Payments can be made through credit cards, debit/troy cards and integrated systems of payment service providers and through credit/finance/bank institutions intermediated by payment service providers by using the payment methods shown on this website or the Sales Platform. These organisations, by informing the User in the KVKK disclosure text and obtaining the User's explicit consent when necessary, may ensure that the User can make easy and fast payments by storing payment cards without giving the card information again in subsequent transactions.
The Sales Platform also has the ability to purchase products without being a member. In such a purchase, only the information necessary for the processing of the order is requested from the User. When the User completes the purchase process, the User is offered the options of registering or continuing without registration, and the User irrevocably accepts, declares and undertakes that he/she has made all these transactions knowingly, willingly and with understanding.
iTicket may temporarily suspend the sale of tickets and/or provision of services within the Sales Platform, or may suspend it entirely. iTicket has no additional liability, commitment or liability to Users due to the temporary or complete suspension of the Sales Platform or other services in this manner.
Users shall not send or transmit any information, links or contents for commercial purposes that contain advertisements on the Sales Platform. User shall not make any requests or advertising activities, such as purchasing or selling products to or from Other Users. User shall not share bank account information, mobile phone number or e-mail address.
Without receiving permission from the owner or the person who entitled to such rights, Users shall not share, give links or directly transmit any information, software or other product that violate someone else's right to privacy, which infringes on the financial and moral authorship (copyright), protected brand, design or beneficial invention rights arising from the Law on Intellectual and Artistic Works and the Industrial Property Act.
iTicket has the sole authority to decide whether or not to prevent the User from using the Sales Platform in the event of the User's failure to comply with the User Agreement and the terms of use to be separately announced by iTicket. In this respect, iTicket reserves all other statutory rights to do so.
iTicket is not responsible for Users' writings in interactive areas within the Sales Platform or does not have to share the opinions written there. iTicket has the right to remove content added by Users from the Sales Platform without providing any reason.
In the absence of its negligence, iTicket is not responsible for any damages caused for User data being read by unauthorized persons (such as the User sharing his information with other people, not logging out when leaving the site, forgetting the phone in public on which the application is open or the phone being stolen etc.).
iTicket does not guarantee or warrant that the Sales Platform will be uninterrupted or error-free or that certain results will be obtained by using the website or its content or by connecting to the website. Within the scope of the services offered on the Sales Platform, no express or implied warranties and/or promises are made to the Users, including fitness for a particular purpose, uninterrupted continuity, updating, functionality, accuracy, and error-freeness. Since the Sales Platform and its content are presented in their current form, it is not guaranteed that the files uploaded, stored, downloaded, shared by the Users from here are free of viruses, contaminants or corrupting features. iTicket also disclaims any other express or implied warranties, including warranties of merchantability and fitness for a particular purpose. Thus, iTicket cannot be held responsible in any way or form for any damages that may arise from its use.
iTicket may transfer Users from the Sales Platform to other websites. In this case, iTicket shall not be held liable for any damage, loss or negativity arising from the content of the websites to which the User switches. The User has understood that he/she is making transactions by knowing all these conditions and has already irrevocably accepted, declared and undertaken.
iTicket respects the personal rights and privacy of all Users. In this context, iTicket is responsible for the storage and security of personal data obtained from the User or third parties. iTicket is responsible for the storage and security of the personal data of the User or third parties who are the owners of the data obtained (including special categories of personal data) in accordance with the Personal Data Processing and Protection policy, as set out in the terms of this User Agreement and the Clarification Text. The Constitution of the Republic of Turkey, KVKK and other local legislation on personal data, the European Union General Data Protection Regulation (GDPR), in particular the provisions of the Council of Europe Convention dated 28.01.1981 on the Protection of Individuals with regard to Automatic Processing of Personal Data, referred to as ETS-108. 1981 dated Council of Europe Convention on the Protection of Individuals against Automatic Processing of Personal Data, referred to as ETS-108, and other international standards in this field, processes, transfers, transfers the processed data to official authorities if necessary or to business partners, Event Organisers, agencies, etc. at home and abroad for legitimate purposes within the scope of explicit consent, and stores and destroys the processed data in accordance with the Personal Data Storage and Destruction Policy.
iTicket acts in accordance with national and international legal texts and binding rules regarding confidentiality. iTicket undertakes to keep the confidential and private information transmitted to it via the Sales Platform or printed forms strictly private and confidential, to take the necessary measures to ensure and maintain confidentiality, to prevent all or any part of the confidential information from entering the public domain or from unauthorised use or disclosure to a third party, and to exercise due diligence, considering this as a confidentiality obligation.
The said information may be used for the purposes of contacting regarding the services provided through the Sales Platform, improving the experience of the Users, improving the existing services, creating new services and providing personalised services, as well as for the purposes of processing, storing and transferring for the period required for the realisation of these purposes to be used in various statistical evaluations, database creation, market research, marketing campaigns of business partners, annual reports and similar reports without disclosing the identity of the person concerned. iTicket may anonymise this information and use it for any other activity to generate revenue; the User irrevocably accepts, declares and undertakes that iTicket is the sole authorised muhtar with the right and authority to carry out all these transactions. Users also accept, declare and undertake that the usage statistics written in the Disclosure Text may be stored and used by iTicket and processed in other ways, including but not limited to the above-mentioned purposes, and that this information may be anonymised and transmitted to third parties.
Financial information collected by iTicket is used to invoice purchased products and services. When booking and purchasing transactions are made on the Sales Platform, the financial information of the relevant user is transferred to the third parties which are necessary to carry out the transaction (banks, credit card companies, etc.) only limited to the purpose of processing. The information to be shared in this regard includes all necessary information including credit card number, expiration date, CVV2.
In transactions to be made in a secure environment, user information cannot be accessed by any person, institution or organisation other than the user and the bank that allocates credit cards to the user. The credit card transaction page transmits the card information directly to the bank POS system and notifies the user of the transaction result. Credit card information is not transmitted via e-mail or similar methods and is never stored by iTicket. It is not possible for iTicket to access the credit card information transmitted as a result of the online transaction. The user irrevocably accepts, declares and undertakes that he/she knows, understands and acts accordingly.
User explicitly agrees, declares and undertakes that he/she is aware that all kinds of information and documents regarding tickets, other products and services on the Sales Platform for preliminary works and contract conclusion by iTicket, the working systematics implemented by iTicket and the fundamental characteristics of the matter of sales agreed with the provisions of the contract, (including type, quantity, quantity, which activity it is associated with, the price including VAT) membership information that is protected under the terms of use, any correspondence by and between the Sales Platform and the User, any information regarding the database and operation of the Sales Platform that may be known as a result of special effort but without the consent of the relevant person, all written or oral commercial, financial, technical and conversational information to be learned during any innovations and studies that are not subject to trade secrets or other legal protections are subject to confidentiality and he/she will not without iTicket’s consent share this information with the third parties during and after the duration contract, will not disclose them, he/she or others acting on his/her behalf will be jointly and severally responsible for conduct contrary to the prescribed confidentiality and damages arising from violations of privacy rules (including those caused by unfair competition) will be compensated from him/her.
The User acknowledges that since all Ticket sales under the Distance Sales Contract to be established between iTicket and the User are final in principle, the User has no right of withdrawal pursuant to Article 15 (g) of the Distance Contracts Regulation referred to in Article 48, paragraph 7 of the Law on Consumer Protection. The User irrevocably accepts, declares and undertakes that he/she has no right of withdrawal pursuant to Article 15 (g) of the Distance Contracts Regulation referred to in paragraph 7 of Article 48 of the Law on Consumer Protection, that he/she cannot return the tickets to be purchased on the basis of the right of withdrawal arising from the Law or Regulation, that he/she cannot demand the refund of the sales price, that he/she sees from the content of the Preliminary Information Form and the aforementioned contract, that he/she understands all these and that he/she will not even attempt to violate them by strictly adhering to them.
The User may wear out the ticket purchased as a result of the order made from the Sales Platform due to the failure of the User to fulfil the delivery conditions fully and correctly, due to behaviours contrary to the rules of the Event, Venue and Event Organiser, irrevocably accepts, declares and undertakes that the cancellation and return conditions are regulated according to the terms of the Distance Sales Contract due to deformation or loss or force majeure, that iTicket fully knows and understands the conditions for which iTicket does not accept responsibility, and that it will not even attempt to violate all these conditions.
All kinds of information, content, software, design, presentation, drawing, visual, audio and visual recordings, as well as all economic and moral rights of the author arising from Law No. 5846 p. and intellectual-industrial property rights pursuant to Law No. 6769 p., except for those belonging to third parties, regarding the arrangement, revision and partial/complete use and presentation of all kinds of information, content, software, design, presentation, drawing, visual, audio and visual recordings on the Sales Platform and other areas where services are provided, belong to iTicket. The products listed in violation of these intangible rights may not be copied, transmitted to the public, reproduced, used or processed in whole or in part without authorisation. The structure and content of the Sales Platform, all kinds of photographs, videos, visual materials, characters, drawings, animations, texts and other intellectual property content used herein are protected under all legislation, especially the Law on Intellectual and Artistic Works and the Turkish Penal Code. The user irrevocably accepts, declares and undertakes that he/she will act by knowing and understanding all these.
Users must ensure that the contents uploaded to the Sales Platform, which have the characteristics of works within the scope of the Law on Intellectual and Artistic Works and other relevant legislation and which are subject to copyright, do not infringe the copyrights and other rights of third parties or are not unlawful. Otherwise, if the relevant copyright owner or its representative or any other third party notifies iTicket about the use of the Sales Platform as a tool for an illegal transaction or infringement of rights, or if this unlawful situation is confirmed by a court order or by the User's admission, or if iTicket becomes aware of this situation in any way or if there are indications indicating the existence of such a situation, iTicket, Muhtar is the sole authority whether or not to cancel the User's right to access and/or use the Sales Platform, and the User hereby irrevocably accepts, declares and undertakes that he/she knows, understands and acts accordingly.
These Terms of Use and User Agreement enter into force indefinitely upon approval by the User at the time of registration or at the time of ticket purchase without registration. The e-mail address and other contact information provided by the User to iTicket shall be deemed to be the source of communication for all notifications to be made under this Agreement. All disputes arising out of or related to this Agreement shall be resolved by applying Turkish Law in Istanbul (Central-Çağlayan) Courts and Execution Offices, which shall have exclusive jurisdiction. The rights arising from disputes falling within the duties and powers of the Consumer Arbitration Committees are reserved.