FAQ

Yes! You can select the seat you want when purchasing tickets via the iticket.com.tr and mobile applications. There may be 3-dimensional (3D) and/or 2-dimensional (2D) seating plans depending on the conditions and capacities of the venues available for you.

Price categories are shown in different colors on 2D seating plans. If you wish, you can filter your selection from the list of price categories at the top and make your seat selection easier.

On the 3D seating plans, you can click on the seat you want and use the "eye" sign to check how the scene looks from the seat you selected. You can make your seat selection easier by filtering using the price categories at the top of the seating plan.

Digital Ticket is an electronic ticket that makes the ticket purchase process extremely easy and simple.

Digital Ticket is saved electronically in your iTicket account. You can easily open and print your ticket right after you complete your order. You can also download your Digital Ticket from the “Order History” section of your account at www.iticket.com.tr and print it if necessary.

Additionally, after you complete the ticket purchase, your ticket will be automatically sent to the e-mail address you used for your iTicket registration.

Please note: Digital Tickets carry a barcode. Only one (1) spectator can enter the event with one ticket barcode. If more than one copy of the same ticket is presented, only the first scan will be allowed entry.

If you wish, you can print out your tickets and bring them with you to the event.

In addition, you can download the iTicket IOS and Android applications, list all your orders in the “My Tickets” section, open your tickets you in the application and use them at the event entrance.

Yes, iTicket allows you to purchase tickets for multiple events by adding them to your cart. Please carefully check all the tickets you have added on the cart page.

When you visit our site, you can add the events that interest you to your "Favorites" list by clicking the heart sign on the event image. Thus, when you visit the site again, you can easily access the events you are interested in by browsing the Favorites list. You must be logged in to add events to your favorites list.

iticket.com.tr and iTicket mobile applications currently only accept payment by credit card.

To change your password, after logging in to the site, you can create a new password by using the "Update Password" tab in the "Profile" section.

If you forget your password, click on the "Forgot Password" link on the login screen. You can renew your password by using the password reset link sent to your registered e-mail address.

Log in to your account and click on "Order History". You can download your Digital Ticket from the Orders section and reprint it if necessary.

Customers do not have the right of withdrawal for tickets purchased through iticket.com.tr, iTicket mobile application and other physical and digital channels where iTicket products and services are offered for sale, and the purchased tickets cannot be returned. The customer has no right of withdrawal regarding the tickets purchased pursuant to Article 15 (g) of the Distance Contracts Regulation. All sales are final and cannot be cancelled.

You can contact us from our customer service line or by writing an e-mail to [email protected].

Our customer service is available between 10:00 and 18:00 on weekdays.

Bize müşteri hizmetleri hattımızdan veya [email protected] adresine e-posta yazarak ulaşabilirsiniz.

Müşteri hizmetlerimiz hafta içi 10:00-18:00 saatleri arasında hizmet vermektedir.

All credit and debit cards belonging to the Troy, Visa and Mastercard family can be processed.

You do not need to take any action to return your digital tickets purchased with a credit card. Your payment will be refunded to your credit card in 10 business days.

Digital Ticket is saved electronically in your iTicket account. You can easily open and print your ticket right after you complete your order. You can also download your Digital Ticket from the “Order History” section of your account at iticket.com.tr and print it if necessary.

The invoice for the tickets you have purchased will be sent to the email address you used to create your membership.

You can open your digital ticket in QR Code format by clicking on the link in the SMS message sent to you when you complete the purchase. This code will be convenient to enter the event.