Yes, you can choose your desired seat when purchasing tickets via iTicket’s website and mobile apps. Depending on the venue, either 2D or 3D seating plans may be available.
No, you are not required to print your ticket when coming to the event. You can simply show your digital ticket on your mobile device. However, if you prefer, you can print your ticket and bring it with you.
Yes, you can add tickets for multiple events to your cart and purchase them at the same time through iTicket. Please carefully review all the tickets you've added on the cart page.
To change your password, you need to log in first. Then, go to the “Profile” section and click on the “Update Password” tab to create a new password.
If you’ve forgotten your password, you can click on the “Forgot Password” link on the login page and use the password reset link sent to your registered email address to reset your password.
You can view your purchased tickets by logging into your account from the homepage of our website and going to the “My Orders” section. Additionally, by downloading the iTicket IOS or Android apps, you can list all your orders in the “My Tickets” section and open the purchased tickets within the app to use at the event entrance.
Notifications regarding your purchased tickets are sent to the email address and phone number associated with your account. You can access your tickets by clicking the link provided and logging into your account. Additionally, your tickets are also sent to your email in PDF format.
Tickets purchased through the iTicket website, mobile app, and other physical or digital platforms where iTicket products and services are sold cannot be refunded. All ticket sales are final under the Distance Sales Agreement, and there is no right of withdrawal according to Article 15 (g) of the Regulation on Distance Contracts. Therefore, unless the event is postponed or canceled, tickets that have been sold cannot be canceled or refunded.
You can reach us by calling our customer service hotline at 0 850 242 44 00 or by sending an email to [email protected]. Our customer service is available on weekdays from 10:00 AM to 6:00 PM.
You can make transactions with all credit cards and debit cards belonging to Troy, Visa, and Mastercard.
For canceled events, you do not need to take any action to get a refund for your purchased tickets. The amount of your ticket will be refunded to the card you used for the transaction within 10 business days.
The invoice for the tickets you purchased will be sent to the email address associated with your account. You can access your invoice by clicking the link in the email.
To request a corporate invoice, you can apply by sending an email to [email protected] with the necessary invoice information and the order number of the tickets you purchased after the transaction.
After your purchase, you can access your digital ticket in QR Code format by clicking the link in the SMS message sent to you. This code will be sufficient for entry to the event.
If you are having a problem with your card, you can call our customer service line at 0 850 242 44 00 or send an e-mail to [email protected]
If there has been a change in the date, venue, or time of the event you purchased tickets for and you cannot attend due to this change, you can return your tickets by the specified refund deadline. Simply send your refund request along with your order number to [email protected] via email. The ticket price will be refunded to your payment card within 10 business days.
After selecting the event for which you want to purchase tickets, you can create a membership by entering your personal information such as name, surname, phone number and e-mail on the screen that appears while continuing the process.
You can log in with your Facebook or Google account by entering the "My Account" menu on the home page of our website. Additionally, from the same menu, you can enter the phone number you used for membership, request a one-time password, and log in by typing the password sent to your phone.
The tickets are not personalized. As a general rule, the person holding the ticket can enter the event.
If you benefited from a student discount when purchasing your ticket, please note that an ID check may be required at the entrance.
First, please check your email’s spam folder. If your digital ticket hasn’t arrived, there may have been an error with the email address you provided during the purchase. In this case, you can call our customer service hotline at 0 850 242 44 00 or send an email to [email protected]
Seat or date changes can be made based on availability at the event, provided that you purchase tickets from the same category or a higher category. For this change, you can call our customer service hotline at 0 850 242 44 00 or send an email to [email protected]
Ticket availability and discounts for disabled audiences vary according to event venues. To get information about disabled access at events, you can call our customer service line at 0 850 242 44 00 or send an e-mail to [email protected]
In case of cancellation of the event or change of date, time or venue, you will be informed via SMS to the e-mail address and phone number you provided during membership.