1. PARTIES
1.1. SELLER
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Title: |
İBİLET BİLET DAĞITIM BASIM VE TİCARET ANONİM ŞİRKETİ (MERSİS: 0469121454700001) |
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Address: |
Fikirtepe Mah. Rüzgar Sk. Anka Evim Kadıköy Sitesi 29/1 Kat: 13 D: 290, Kadıköy/İstanbul |
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Telephone: |
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E-Mail: |
2. DEFINITIONS
BUYER/CONSUMER shall mean a natural person who acquires, uses a good or service or benefits
from a good or service for non-professional and non-commercial purposes and also indicated under Clause 1 of
this Contract,
COMMERCIAL ELECTRONIC MESSAGE shall mean data, audio and video content sent
for commercial purposes which are carried out in electronic environment by using such as telephone, call
centers, fax, automatic dialing machines, smart voice recorder systems, e-mail, short message
service,
CONTRACT shall mean Distance Sales Contract contracted between the Seller and the
Buyer,
DIGITAL TICKET shall mean tickets subject to the sale under this Contract which
are created digitally by the Seller upon the request of the Buyer and delivered to the Buyer on the electronic
media,
EVENT ORGANIZER shall mean the third party organization manager who, plans,
organizes, budgets, determines and allocates the appropriate venues, purchases services such as security,
lighting, sound equipment, screen, stage, food and beverage when necessary and determines the arrangement of the
Event(s) described above, and also chooses and provides the coordination and recruitment of the employees who
will work in Events,
EVENT shall mean all kinds of concerts, theatres, cinemas, dance
performances, operas, stand-ups, festivals, competitions, sport organizations, museums and historical sites,
exhibitions, cultural and entertainment centers and all kinds of artistic, cultural, sportive and other
activities and/or temporary and indefinite exhibitions, such as but not limited to those listed where tickets
subject to sale under this Contract which gives to the Buyer the right to
enter/participate,
LAW shall mean Consumer Protection Law numbered
6502,
MESSAGE MANAGEMENT SYSTEM PROVIDER shall mean the …. Anonim Şirketi which is a
commercial electronic message service provider to the Sales Platform where the Seller offers products and
services with reference to this Contract,
MINISTRY shall mean Republic of Turkey Ministry of
Trade,
ORDERING PARTY shall mean a natural person who requests a good or service through the
Sales Platform,
PARTIES shall mean the Seller and the Buyer,
PRINTED
TICKET shall mean the financially valueless tickets subject to the sale under this Contract which
are printed by the Seller in advanced upon the request of the Buyer and have the characteristics of placement
receipt,
REGULATION shall mean Regulation on Distance Sales,
SALES
PLATFORM shall mean flat organization consisting of the Seller's current sale channels and/or
the retail, call center, internet, mobile applications and all similar sales and distribution channels to be
developed later,
SELLER shall mean Ibilet Bilet Dagıtım Basım ve Ticaret Anonim
Sirketi, which offers goods to the consumer for commercial or professional purposes or acts on behalf of or on
behalf of the supplier and whose information is provided in Clause 1 of the
Contract,
SERVICE shall mean the subject of all kind of consumer transaction made or
promised to be made in return for a fee or benefit other than the supply of goods under the
Contract,
VENUE shall mean hall, field, stage, auditorium, square, including but not
limited to, all kinds of proper areas where events take place,
under this Contract.
3. SUBJECT
3.1. The subject of this Preliminary Information Form (shortly “Form”) is to inform the Buyer before the contract is concluded, pursuant to the Law and Regulation, by the Form, which is an annex and an integral part of the Distance Sales Contract (shortly “Contract”) to be established between the Seller and the Buyer.
3.2. The Form and Contract are kept by iTicket and the Buyer can freely access both texts from his account.
4. TICKETS SUBJECT TO THIS CONTRACT AND DELIVERY CONDITIONS
4.1. The basic characteristics of the Ticket(s) subject to sale in the Agreement (type, quantity, number, event associated with, etc.) are published on the Seller's Sales Platform.
4.2. The prices listed and announced on the Sales Platform are the sale price of the Ticket. Advertised prices and promises are valid until they will be updated and changed. Prices announced for a period of time are valid until the end of the specified period.
4.3. The Seller may sell to the Buyer without receiving a service price (and/or other additional fees) for the unit ticket that sold in different mediums of the Sales Platform to be determined by the Seller, with the campaigns to be carried out in the periods with the date range to be determined and announced in advance by the Seller.
4.4. If a campaign is organized by the Seller, the basic features of the relevant product can be examined by the Buyer during the campaign. These features and prices are valid until the end of the campaign.
4.5. If payment in installments is chosen, the Seller and its business partner Bank may apply an interest. When the purchase is made, the payment of the maturity difference is also deemed to be accepted. In addition, according to the method chosen for ticket delivery, identity and/or credit card checks can be made to the credit card holder.
4.6. Upon completion of the ticket purchase transaction covered by the Agreement, the Ticket
shall be issued in digital format and delivered to the Buyer via digital means, at the Buyer's discretion. The
Seller shall not be held liable for any damage to the digital ticket delivered to the Buyer for reasons not
attributable to the Seller.
4.7. In case the Buyer offers the option of physical
ticket delivery regarding the event, in the event that the Buyer requests the delivery of the Ticket to the
address which he/she has determined, the delivery courier cost specified in this Contract shall be paid by the
Buyer. The Seller cannot be held responsible for any problems arising from the Buyer that the courier company
may encounter during the delivery of the Ticket to the Buyer, or for the Ticket not being delivered to the Buyer
on time due to the Buyer's absence at the address declared by the Buyer.
4.8. If the Buyer is not present at the delivery address declared in the Contract, he/she will be responsible for the additional shipping costs incurred due to re-sending the Ticket. If the ticket is to be delivered to a person/organization other than the Buyer, the name/title, address and contact information of the person/entity to be delivered shall be specified clearly and in writing by the Buyer at the time of order and the Seller cannot be held responsible for the failure of the delivery due to the person/organization not accepting the delivery or not being at the specified address.
5. RIGHT OF WITHDRAWAL
As all ticket sales under the Agreement are final, the Buyer has no right of withdrawal and cannot return the
tickets purchased or request a refund of the sale price based on the right of withdrawal arising from the Law or
Regulation. Pursuant to Article 48(7) of the Consumer Protection Law, which refers to the Distance Contracts
Regulation, the Buyer has no right of withdrawal regarding tickets purchased in accordance with Article 15 (g)
of the Distance Contracts Regulation, the Buyer has no right of withdrawal regarding the purchased tickets. The
Buyer hereby confirms that they have been fully and accurately informed about the right of withdrawal, that they
understand it, and that they have acted accordingly.
6. RIGHTS AND OBLIGATIONS OF THE
PARTIES
6.1. If the Seller is unable to deliver and supply the Ticket(s) subject to the Contract in due time due to force majeure or extraordinary circumstances such as extreme weather conditions that prevent delivery, interruption of transportation, curfew, social events, the Seller is obliged to immediately notify the Buyer regarding the situation. In this case, the Buyer may use one of the following limited optional rights: if it is possible, (i) cancelling the order, (ii) replacing the Ticket(s) subject to the Contract with a similar event with a later date, if any, or (iii) delaying the delivery period until the obstructive situation disappears.
6.2. In the event that the Ticket can be substituted in the digital environment, the Buyer shall receive the Ticket in this way unless the existence of such force majeure affects the health of the Event.
6.3. The Seller is responsible for the storage and security of the personal data obtained regarding the Buyer or third parties within the scope of the Contract. Each of the parties accept and declare that they will fulfil all the legal requirements in the Law on the Protection of Personal Data numbered 6698 (“LPPD”) and also fulfil all the legal requirements regarding all kinds of data defined as "personal data" in the relevant legislation stated under the LPPD and the relevant legislation.
6.4. As the data controller, the Seller processes the personal data it obtains (including special categories of personal data) in accordance with its personal data processing policy, as clearly stated in the Information Notice, in compliance with the Constitution of the Republic of Turkey, Law No. 6698 on the Protection of Personal Data, other local legislation relating to personal data, the European Union General Data Protection Regulation (GDPR), as well as the provisions of the Council of Europe Convention on the Protection of Individuals with Regard to Automatic Processing of Personal Data, dated 28 January 1981, referred to as ETS-108, and other international standards in this field. and stores and destroys them in accordance with the Personal Data Storage and Destruction Policy.
6.5. Which personal data obtained, how and for which legal purposes it is processed, for what period of time it is stored, to whom it is transferred for what legal purposes, how to convey the rights and demands of the data owner to the data controller, how long it will be answered, etc. for all such information, the Buyer accepts and declares that he/she has been informed in accordance with the Privacy Notice and that he can access this information at any time.
6.6. The Event Organiser is responsible for any disruptions or negative consequences that may occur during the Event(s). The Seller shall not be held liable in cases where an Event is not held, or even if it is held, it does not meet the standards promised to users, contains content that infringes on the rights of users or any third party, causes physical or economic harm, or contains elements that violate laws or general moral standards. The Buyer hereby irrevocably acknowledges, declares, and undertakes that in such cases, they will direct their claims to the owner/organiser/promoter of the relevant Event or to the parties legally responsible, including the copyright holder.
6.7. Except for the fees and related service charges indicated on the ticket (which may not be included on some tickets), the Seller has no other commitments or obligations regarding ticket sales or the Event. The Buyer has previously negotiated and agreed upon the scope of responsibility specified in this article, and has acted accordingly.
6.8. The maximum number of tickets per person for an event is determined by the Event Owner or Event Organiser. The Seller may impose restrictions on the number of Tickets that can be sold at the times announced on the Sales Platform. This number is specified on the event details page. The Sales Platform reserves the right to cancel tickets purchased in excess of the maximum number of tickets specified in any way, without prior notice and at its sole discretion. The Buyer, by accepting this provision, acknowledges that the Seller has the right to cancel orders exceeding the quantity limit, that this does not constitute an unfair term detrimental to the consumer, and that the transaction is conducted in good faith and in accordance with the principles of fairness. The Buyer further irrevocably accepts, declares, and undertakes this.
7. MISCELLANEOUS
7.1. All information, content, design, presentation, drawings, visuals, audio recordings, and
their arrangement, revision, and partial/complete use and presentation on the Sales Platform belonging to the
Seller and other areas where services are provided; except for those belonging to third parties; All economic
and moral rights of the author arising from the Intellectual and Artistic Works Law No. 5846 and intellectual
and industrial property rights under the Industrial Property Law No. 6769 belong to the Seller. The products
listed herein may not be copied, communicated to the public, reproduced, used, or processed in whole or in part
without permission in a manner that infringes upon these intangible rights.
7.2.
Confidentiality rules regarding the use of the Sales Platform and the Contract are included in the Terms of Use section, which, like the Form, is an annex and
an integral part of the Contract. Acceptance of the Terms of Use is independent of this Contract; it is not
dependent on the establishment of the Contract.
8. DISPUTE RESOLUTION
All disputes arising from or related to this Agreement shall be resolved by the Istanbul (Central-Çağlayan)
Courts and Enforcement Offices, which have exclusive jurisdiction, in accordance with Turkish law. Rights
arising from disputes falling within the scope of the duties and powers of Consumer Arbitration Committees are
reserved.
Before purchasing the ticket;
I declare that I am fully aware of and understand all the preliminary information required by law, particularly
the Consumer Protection Law, that I have reviewed all the provisions of the Distance Selling Agreement in
advance, and that I hereby accept, declare and undertake in writing, in accordance with the principles of
honesty and good faith, by ticking this box.
Last Update Date: 09/07/2025